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Automotive Mystery Shop

From auto dealers, auto cleaners, car rentals to mechanics we will assist you with
creating a customized program to give you the information you need.

This includes:

  • Ensuring the outside feels safe, secure and clean
  • Determining length of time a customer browses the sales floor prior to being engaged by sales personnel
  • Ensuring staff attempts to gather personal data for input into a database of potential customers
  • Checking sales personnel’s knowledge of products
  • Evaluating the overall customer service experience
  • Checking sales personnel overall performance
  • Evaluating the ambiance inside the shop
  • Checking the facility to ensure it’s maintained regularly
  • Ensuring personnel comply with professional guidelines