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Dining Mystery Shop

We customize your mystery shopping program to meet your bars specific needs. This Includes

  • Ensuring the outside feels safe, secure and clean
  • Ensuring the staff welcomes the customers
  • Evaluating the ambiance inside the restaurant
  • Checking server's knowledge of the menu
  • Determining length of time that customers wait for food
  • Checking the facility to ensure it's maintained regularly
  • Evaluating the quality of the food and pricing
  • Ensuring personnel comply with professional guidelines
  • Management presence / problems correctly resolved
  • Evaluating the overall customer service experience