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Home delivery / Drive thru Mystery Shop

We customize your mystery shopping program to meet your bars specific needs. This Includes

  • Determining length of time on the phone when placing order (includes hold time)
  • Checking order taker's knowledge of the menu
  • Confirming that the order taker up-sell any additional items, such as drinks,appetizers or dessert?
  • Ensuring that the customers order is packed accurately
  • Confirming that they receive enough plastic ware,sauce,napkins?
  • Evaluating the parking area for customers to park for carry-outs
  • Determining length of time that customers wait for the food at pick-up
  • Checking the accuracy of the order
  • Evaluating the quality of the food and pricing
  • Ensuring personnel comply with professional guidelines
  • Evaluating the overall customer service experience