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Hotels Mystery Shop

We customize your mystery shopping program to meet your bars specific needs. This Includes

  • Evaluating the ambiance in and around the hotel
  • Ensuring the staff welcomes it's customers
  • Checking length of time for Check-In/Check-Out
  • Checking the facility to ensure it's maintained regularly
  • Checking the quality of the rooms and pricing
  • Evaluating housekeeping services
  • Evaluating the ambiance inside the bar/restaurant
  • Evaluating the Continental Breakfast & Gift Shop
  • Evaluating the quality of the food/wine/liquor
  • Ensuring personnel comply with professional guidelines
  • Evaluating the overall customer service experience