What is Mystery Shopping?
Results don’t happen by accident. Companies that create consistently exceptional customer experiences do not succeed because they always hire better employees or offer better products at lower prices; they succeed because they build carefully aligned systems that everyone in the organization uses to measure, manage and improve the customer experience.
When aligned properly with other measurement and management tools, mystery shop results can reliably predict customer satisfaction and future sales.
A mystery shopping program managed by Asia Research Partners will help your company focus and improve on the specific behaviors that will create customer delight and positively impact sales and profitability. Any business or organization that needs to monitor its operations, facilities, service performance or competition uses Mystery Shopping services.
Asia Research Partners provides accurate and timely global mystery shopping services to a wide variety of businesses and industries. We conduct evaluations by personal visits and/or by phone, depending on our client’s needs. We systematically gather information and analyze the data of our customers, their competitors and the market.
We send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased.
Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make and Armed with all relevant information and clear expectations of program requirements, our mystery shoppers successfully tackle each shop to gather accurate data - every time, everywhere in the world.
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