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Retail Mystery Shop

We customize your mystery shopping program to meet your bars specific needs. This Includes

  • Ensuring the staff welcomes the customers
  • Evaluating the ambiance inside the store
  • Checking Sales Associates knowledge of the products
  • Determining length of time a customer browses the sales floor prior to being engaged by sales personnel
  • Checking the facility to ensure it's maintained regularly
  • Ensuring personnel comply with professional guidelines
  • Management presence / problems correctly resolved
  • Evaluating the overall customer service experience