Automotive Mystery Shop
From auto dealers, auto cleaners, car rentals to mechanics we will assist you with creating a customized program to give you the information you need.
This includes:
Ensuring the outside feels safe, secure and clean
Determining length of time a customer browses the sales floor prior to being engaged by sales personnel
Ensuring staff attempts to gather personal data for input into a database of potential customers
Checking sales personnel’s knowledge of products
Evaluating the overall customer service experience
Checking sales personnel overall performance
Evaluating the ambiance inside the shop
Ensuring personnel comply with professional guidelines
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