Dining Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

Ensuring the outside feels safe, secure and clean

Ensuring the staff welcomes the customers

Evaluating the ambiance inside the restaurant

Checking server's knowledge of the menu

Determining length of time that customers wait for food

Checking the facility to ensure it's maintained regularly

Evaluating the quality of the food and pricing

Ensuring personnel comply with professional guidelines

Management presence / problems correctly resolved

Evaluating the overall customer service experience