Hotels Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

Evaluating the ambiance in and around the hotel

Ensuring the staff welcomes it's customers

Checking length of time for Check-In/Check-Out

Checking the facility to ensure it's maintained regularly

Checking the quality of the rooms and pricing

Evaluating housekeeping services

Evaluating the ambiance inside the bar/restaurant

Evaluating the Continental Breakfast & Gift Shop

Evaluating the quality of the food/wine/liquor

Ensuring personnel comply with professional guidelines

Evaluating the overall customer service experience