Retail Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

Ensuring the staff welcomes the customers

Evaluating the ambiance inside the store

Checking Sales Associates knowledge of the products

Determining length of time a customer browses the sales floor prior to being engaged by sales personnel

Checking the facility to ensure it's maintained regularly

Ensuring personnel comply with professional guidelines

Management presence / problems correctly resolved

Evaluating the overall customer service experience